Terms and conditions of use

1.- Ownership of the domain www.Papiloxyl.com

In compliance with Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), we inform you that the ownership of the domain of our virtual store, www.Papiloxyl.com, corresponds to:

Corporate Name: Apulabs CIF: B93266120

Registered Office: c / SIGRIDO 1 - 29006 - MALAGA

Any query can be made through the email address [email protected]

2. Information provided on the website.

www.Papiloxyl.com reserves the right to modify the commercial offer (products, prices, promotions and other commercial and service conditions) presented on www.Papiloxyl.com at any time. We make every effort to offer the information contained on the website truthfully and without typographical errors. In the event that at any time an error of this type occurs, alien at all times to the will of www.Papiloxyl.com, it will be immediately corrected. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on that error, we will notify you of this error and the customer will have the right to cancel your purchase at no cost to you. Similarly, it is possible that the contents of the website may occasionally show provisional information about some products.

In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel their purchase without any cost on their part. Www.Papiloxyl.com is not responsible, directly or indirectly, for any of the information, content, statements and expressions that contain the products sold on the website. This responsibility falls at all times on the manufacturers or distributors of said products. All contractual information present on www.Papiloxyl.com is shown in Spanish (Castilian), and communication with customers and users, as well as the formalization of the contract will be in that language.

3. Intellectual and industrial property.

All the contents published in the store and especially the designs, texts, graphics, logos, icons, buttons, as well as the software, trade names, trademarks or industrial drawings and any other signs susceptible of industrial and commercial use are subject to rights. of intellectual and industrial property of www.Papiloxyl.com or of third party owners of the same who have duly authorized their inclusion on the website. In no case shall it be understood that any license is granted or waiver, transmission, total or partial transfer of said rights is made, nor is any right or expectation of law conferred, especially that of alteration, exploitation, reproduction, distribution or public communication about said contents without the prior express authorization of [email protected] or the corresponding holders.

4. Responsibility of www.Papiloxyl.com

The products presented on the website are in accordance with Spanish legislation. The responsibility of www.Papiloxyl.com cannot be invoked in the case of products that do not comply with the legislation of the countries to which they may have been sent based on the customer's order.

It is therefore the responsibility of customers from outside Spain to verify the possibility of importing or using the products they request.

The user assumes all responsibility derived from the use of our website, being solely responsible for any direct or indirect effect that may arise on the website, including, without limitation, any adverse economic, technical and / or legal result, as well as the defrauding of the expectations generated by our website, forcing the user to hold www.Papiloxyl.com harmless for any claims arising, directly or indirectly, from such events.

www.Papiloxyl.com is not responsible for the damages that may derive from interferences, omissions, interruptions, computer viruses, breakdowns and / or disconnections in the operational operation of this electronic system or in the computer devices and equipment of users, motivated by causes beyond www.Papiloxyl.com, that prevent or delay the provision of services or browsing the store, or delays or blockages in use caused by deficiencies or overloads of the Internet or other electronic systems, or of the impossibility of giving the service or allowing access for reasons not attributable to www.Papiloxyl.com, due to the user, third parties, or force majeure. www.Papiloxyl.com does not control, in general, the use that users make of the website. In particular www.Papiloxyl.com does not guarantee under any circumstances that users use the website in accordance with the law, these General Conditions, generally accepted morals and good customs and public order, nor that they do so diligently and prudent.

In any case, Papiloxyl excludes any responsibility for damages that may be due to the information and / or services provided or supplied by third parties other than the Company. All responsibility will be the third party, whether supplier or collaborator.

5. Obligations of clients and users.

It is a sine qua non requirement, in order to make purchases through this website, that the user has the legal status of consumer, understood as the end user of the product consumed. In general, the user is obliged to comply with these general conditions, as well as to comply with the special warnings or instructions for use contained therein or on the website and always act in accordance with the law, good customs and the requirements of good faith, using due diligence, and refraining from using the website in any way that may impede, damage or impair the normal operation of it, the goods or rights of www.Papiloxyl.com, its suppliers, other users or in general from any third party.

The customer agrees to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the normal delivery time of goods. In case of breach by the customer of this obligation www.Papiloxyl.com will not have any responsibility for the delay or inability to deliver the order requested by the customer.

6. Shipping costs.

The shipping and / or management costs are not included in the price and will be shown before finalizing the purchase, depending on the shipping address of each order, the price of the products purchased in the order, as well as the weight of the sum of the products purchased in each order.

Shipping costs to the Canary Islands, Ceuta, Melilla and areas outside the European Customs Union do not include import costs (tariffs), which will be paid in cash at the destination by the recipient of the goods.

Shipping costs will be calculated according to the following parameters:

Loa international shipments outside the European Union, are covered by the rules and customs of the destination countries, and may incur fees or duties in each country. These fees are the responsibility of the recipient or client.

7. Placing the order.

To place an order it is necessary to connect to www.Papiloxyl.com, and register as a user, filling in the electronic form that appears at all times in the store and following the instructions indicated therein. After registration, and to proceed to the purchase of products, you must add the product you wish to purchase to the basket, according to the instructions on the screen, completing the order form supplied and validating it.

The prices and offers presented on the website are valid only and exclusively for online orders placed at www.Papiloxyl.com, and may not coincide with the prices and offers in force at the different Pharmacy and Parapharmacy offices in Spain.

The validation of the order by the client expressly implies the knowledge and acceptance of these general contracting conditions as part of the conclusion of the contract.

Once the purchase has been made and in the shortest possible time, the Customer Service Department of www.Papiloxyl.com will send you proof of purchase by e-mail. If you do not agree with the information contained in said confirmation, you can request the modification of the same.

8. Availability of products.

In the event that there is a rupture of stock or the unavailability of an article www.Papiloxyl.com, the user will be contacted immediately and given a new delivery time or, if it is not possible to serve said product, proceed to its annulment. In any case, a delay in delivery with respect to the indicated deadlines will not entitle the customer to demand any compensation.

9. Shipping methods and terms.

The products are sent to the shipping address that the user has indicated at the time of registration. In the case of placing an order for several items with different availability, the delivery time will take into account the longest expected delivery. In exceptional cases, www.Papiloxyl.com reserves the right to break down the order, sending the available items and leaving unavailable items pending a second shipment. In any case, given a situation with different availability, www.Papiloxyl.com will contact the user agreeing on another delivery date or partial shipment of the order.

Shipments will be made through the express transport company MRW, NACEX, GLS, CORREOS, DHL, ZELERIS ,,, etc.

In case an order has been sent and the user does not have news of the delivery, you can contact our Customer Service at e-mail [email protected]

If for any reason the shipment cannot be made to the destination requested by the user, we will refund the total amount of your order or offer you the possibility of making it through any company, with the costs that are currently invoiced by said company. business. 

10. Payment

www.Papiloxyl.com offers the user various means of payment so that they can choose the one that best suits them or best suits your needs.

Payment by Credit Card: you can use debit and credit cards VISA, Maestro and MasterCard the payment on your card will be made immediately, and it will be at this time when the purchase is understood to have been made. In the event that the POS informs of the denial of the card, the order will be automatically canceled, informing the customer of the cancellation online. (This option will be available soon)

Payment by Transfer: This means of payment is only allowed for shipments within the territory of the Spanish State. When placing your order, you will receive an email informing you of your order as well as the bank account to which to make the transfer.

Make the transfer to the account indicated in the e-mail, indicating name, surname and order number (which we have provided) in the concept of your transfer.

This non-immediate payment method, if your bank is in Spanish territory, usually takes between 1 and 2 business days to make the transfer; therefore we will not be able to understand the sale until the price is not available to www.Papiloxyl.com in our bank account. It will be at this time when we proceed to send your order. 

Cash on delivery: This form of payment is valid only for orders to peninsular Spain and Portugal, does not incur any expense at your expense of the amount of the order. It is the only case in which the moment of the effective payment and the one in which the sale is understood to have been made and the shipment is not the same. Payment in cash will be made by the user to the personnel of the transport company at the time of delivery. Although the staff carries change, please pay with amounts proportional to the total amount.


The warranty period is two years on electronic products, from the delivery of the product, although it does not include deficiencies caused by negligence, knocks, incorrect use or improper manipulations, unsuitable tension, incorrect installations, or materials that are worn from use.

This guarantee is offered both by Papiloxyl and by the manufacturers and, where appropriate, authorized distributors of the product.

Many of the products that are offered on www.Papiloxyl.con, such as beauty products, aesthetics, parapharmacy, food products, have their corresponding expiration dates and preferential consumption, guaranteeing in any case that at the time of marketing the products have a sufficient period for consumption.

The guarantee offered by PAPILOXYL will be invalid under the following circumstances:

 Knocks and / or inadequate transportation.

 Handling of any seal / identification / control label.

 Normal wear and tear from use.



It occurs when the client wants to return any product without any type of incident, either due to regret, change of idea, or that the product, although it corresponds exactly with the description and photo on our website, is not to the liking of the buyer. The deadline to communicate this return is 14 calendar days from the receipt of the product at your home, in the event of a holiday, record by email the intention of the return by commercial.

The right of withdrawal cannot be applied in the following cases:

 1. If the product is not presented in perfect condition.

2. If the product packaging is not the original or it is not in perfect condition. The original packaging must protect the product so that it is received in perfect condition, and the use of seals and adhesive tapes applied directly to it is prohibited.

3. When the product is open without being able to demonstrate that it has not been used.

4. In software applications that are directly downloaded through the portal.

5. When they are personalized products or those that, for reasons of hygiene or other legally established exceptions, are not subject to this right.

Once we have received it, we will proceed to process the return.

The usual procedure will be as follows:

We will contact you to communicate the acceptance of the return, and the delivery address, which must be clearly indicated on the packaging. You must deliver the product to us within 4 days from the date the acceptance of the return was communicated to you. (After this period, the return will not be accepted). It will not be applied to unsealed products, without their original packaging, damaged.

The products must arrive in the same state in which they were shipped.

If these conditions are not met, the product will be immediately returned to the customer and said return will not be accepted.

Papiloxyl.com will proceed to reimburse the money within a maximum period of 72 hours, once you have received the product and verified that it is in perfect condition.

Throughout the entire process, we will keep you promptly informed via email.

In this case, the amount of the freight will be borne by the customer, both the first delivery (which Papiloxyl.com will deduct from the total amount of the return) and the cost of subsequent shipping to our warehouses, which will have to be made by the customer himself , as well as the commissions that have produced the chosen form of payment (if any).  


It occurs when the delivered product does not match the one specified in the order or has been struck and damaged externally, during shipment.

If this happens, you must notify it immediately, and within a period of less than 48 hours after receiving it, sending an e-mail to info "at" Papiloxyl.com or contacting us by phone.

Once we receive said e-mail we will begin to process your return. If you received the damaged packaging, it is very important that you indicate it on the delivery note of the carrier at the time of receipt.

The usual procedure will be as follows:

We will contact you through e-mail indicating your return number which must be clearly indicated on the packaging. Subsequently, you will send your product and we will proceed to send you the correct product.

Throughout the entire process, we will keep you promptly informed via email.

For this you must attach the requested data:

-Order number.

-Article reference number.

-Cause of return.

-Copy of the purchase invoice

In this type of return, the transport costs to our warehouses will be borne by the customer and the new delivery will be borne by Papiloxyl.com.

Model withdrawal form (you must only complete and send this form if you wish to withdraw from the contract)

DEADLINE to exercise the right of withdrawal is 14 calendar days from receipt of the order at your home.

- At the attention of PAPILOXYL, Sigfrido street 1-1-26 29006 - Malaga, [email protected].

- I hereby inform you / we communicate (*) that I withdraw from my / we desist from our (*) contract for the sale of the following good / provision of the following service (*)

- Ordered on / received on (*)

- Name of the consumer or consumers

- Address of the consumer or consumers

- Date

Download withdrawal form


The right of withdrawal cannot be applied in the following cases:

1. If the product is not presented in perfect condition.

2. If the product packaging is not the original or it is not in perfect condition. The original packaging must protect the product so that it is received in perfect condition, and the use of seals and adhesive tapes applied directly to it is prohibited.

3. When the product is open without being able to demonstrate that it has not been used.

4. In software applications that are directly downloaded through the portal.

5. When they are personalized products or those that, for reasons of hygiene or other legally established exceptions, are not subject to this right.

13. Online Dispute Resolution

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for online conflict resolution between the USER and the PROVIDER, without the need to resort to the courts of law, through the intervention of a third, called the Dispute Resolution Agency, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, being able to finally suggest and / or impose a solution to the conflict. 

Link to the ODR platform: http://ec.europa.eu/consumers/odr/

14. Applicable legislation.

Purchases made at www.Papiloxyl.com are subject to Spanish law.

In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the Courts and Tribunals that, as the case may be, will hear the matter, will be those that have the applicable legal regulations on competent jurisdiction, in the one that is attended, in the case of final consumers, to the place of fulfillment of the obligation or to the domicile of the purchasing party.

In the event that the purchasing party is domiciled outside of Spain, or in the case of a sale made by a company, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Malaga (Spain)

These General Contracting Conditions are updated as of January 1, 2019.

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